Domain Registration Agreement

Last updated: November 13th, 2026

This Domain Registration Agreement (this “Agreement”) applies every time you register, renew, transfer, restore, or hold a domain name through lasthourhosting.org or your customer portal. It is part of our Terms of Service, and where the two differ on a domain matter, this Agreement controls. Nothing here can override a rule that ICANN, a registry, or a registrar requires us to pass on to you. Where there is a conflict with those rules, they win.

1. Who you are dealing with

A domain name is held by you, the registrant. It is made available by a registry (for example, Verisign for .com and .net) and recorded by an ICANN-accredited registrar. Last Hour Hosting is a reseller of that registrar, currently Enom, Inc. We act as your agent for the purpose of submitting your registration, renewal, and transfer requests to the registrar, and the registrar acts as the registry's agent. We are not the registry, and we do not control a registry's decisions, pricing, or availability.

You are the domain's holder, or the person authorized to act for the holder. If you register a name for someone else, you confirm that you have their authority, and you remain responsible to us for the account.

2. Your data has to be accurate, and it has to stay accurate

ICANN requires this of us and we require it of you. When you register or transfer a domain you must give us and the registrar accurate and complete registrant data, including your name, postal address, email address, and telephone number, and you must keep it current. Specifically:

• You must correct any inaccurate or incomplete data within seven days of it changing, or of us asking.
• You must respond within fifteen days to an inquiry from us or the registrar asking you to verify or correct your data. The inquiry may ask you to confirm by email, and it is not spam.
• If you do not answer a verification inquiry, or your data is and stays materially inaccurate, ICANN's rules require the registrar to suspend the domain and then to delete it. We will warn you first where we can. The deletion is not something we can stop once the registrar has acted.

You confirm that registering or using the domain does not infringe anyone else's rights, and that you are not registering it for an unlawful purpose. We may refuse, cancel, or transfer a registration where a registry, a court, an ICANN process, or a law enforcement request requires it.

3. What the public can see, and what it cannot

Your registrant data is published in the public registration directory (WHOIS and RDAP) in the form ICANN and the registry require. Under the current ICANN policy most personal data is redacted for public display and made available only to a party with a legitimate purpose, through the registrar's process. A member of the public may see the registrar and the dates but not your full address. A party with a proper basis may ask the registrar for the underlying data.

We pass your data to the registrar and, through the registrar, to the registry and to ICANN, because a domain cannot be registered without it. Those parties process it under their own policies, not ours. If you buy our privacy or proxy option, the registrar's published details replace yours in the public directory. We can still reach you, and we will pass on legal process addressed to the proxy, which is the point of the service.

4. Fees, and what is not refundable

Domain fees are set by the registry and the registrar, not by us. The price shown at checkout is the price for the term you selected. Registry prices change, and a registry price increase applies when your domain renews, not only to new registrations. We tell you the renewal price before a renewal is charged.

These fees are not refundable once the registration is submitted: new registrations, renewals, transfers, restorations, and privacy or proxy renewals. A registry does not refund a registration, so we cannot. This is the one category excluded from the 30-day money-back guarantee in section 8 of the Terms of Service, and it is excluded because the registry's own terms make a refund impossible rather than because we would rather keep the money.

If a registration fails for a reason within our control, we refund the fee in full. If it fails because the name was taken in the seconds between your search and our submission, we refund the fee in full. That is the honest outcome rather than a name you did not get.

5. Term, renewal, and what happens if a renewal fails

You register a domain for a term of years. Domains renew automatically by default so that a forgotten renewal does not take a business offline, and you can turn automatic renewal off in the panel at any time. We email a renewal reminder to the account email address before the expiry date. Keep that address current: a reminder that reaches an address you no longer read is still a reminder.

If a domain expires and is not renewed, the sequence is set by the registry and we cannot shorten or skip it:

• Grace period. Usually up to 45 days after expiry, while the name still resolves for you and can be renewed at the normal renewal price.
• Redemption period. Usually 30 days, during which the name is taken out of service and can be restored only for a restoration fee set by the registry, typically far higher than a renewal.
• Pending delete. A few days, after which the name is released and anyone may register it.

An expired domain stops resolving, mail sent to it bounces, and any certificate on it stops working. We do not delete your hosting content because a domain expired, but a site with no domain is not reachable. Renew early. This is the most expensive thing that happens to a small business by accident.

6. Transfers

You may transfer a domain to us or away from us. Moving a domain in is free; a transfer that includes a one-year renewal is charged at the renewal price. Moving a domain out needs the authorization code from your panel, which we will always give you. We will not refuse or delay a transfer to keep your business.

ICANN's Transfer Policy imposes a 60-day lock after a new registration or a transfer, during which the name cannot be transferred again. We apply that lock because the policy requires it. At any other time you can turn the registrar lock on or off yourself in the panel.

7. Disputes about a name

We do not decide who owns a domain. Those decisions belong to processes run by ICANN and the registries, and we implement their outcomes:

• UDRP (Uniform Domain-Name Dispute-Resolution Policy) for a claim that a name was registered and used in bad faith.
• URS (Uniform Rapid Suspension) for clear-cut trademark cases on newer generic extensions.
• TDRP (Transfer Dispute Resolution Policy) for a dispute about whether a transfer was proper.
• Court orders, which we obey when properly served, including an order to lock or transfer a name.

If a complaint is filed against your name, we lock or freeze it as the process requires and tell you, so you can respond. A party that files a knowingly false complaint can be liable to you, and we will cooperate with you in that. We do not charge you for receiving or forwarding a complaint.

8. Suspension and cancellation

We may suspend or cancel a registration, without refund, where: you do not pay; your registrant data is false and stays false; a registry, a court, or an ICANN process requires it; the name is used for phishing, malware, fraud, or a regulated activity you are not licensed for, under the Acceptable Use Policy; or a law enforcement or sanctions requirement compels it. Where the issue is payment we follow the suspension ladder in the Terms of Service. Where the issue is a security threat we may act immediately and tell you afterwards.

Cancelling a domain is permanent. A cancelled name returns to the registry and may be registered by someone else within minutes. We will not cancel a live domain over a hosting dispute: a domain is yours for its term whether or not you host the site with us.

9. DNS, and the part that is ours

If you use our DNS service, the Terms of Service and the Service Level Agreement apply to it. Two things are worth being explicit about, because they surprise people:

• Our uptime guarantee does not cover DNS or domain resolution. The SLA covers the network path and the host node that runs your service, and it excludes our DNS service and the registrar's systems. That is stated in the SLA, and it is stated again here so that nobody buys a domain believing the 99.99% figure follows it.
• Nameserver changes take time. A DNS change propagates according to the time-to-live on the records, and a nameserver change at the registry can take up to 48 hours to be seen everywhere. We cannot speed that up, and neither can anyone else.

10. Your data and the registration chain

Registrant data is personal data and we handle it as described in our Privacy Policy. It is different from the rest of your account, because a domain registration requires publication of some of it to ICANN, the registry, and the registrar. You cannot register a domain with us and keep your registrant data out of that chain, and we would rather say so here than bury it.

ICANN requires registrars to escrow registration data so that a domain survives a registrar's failure. That escrow is the registrar's obligation to ICANN, not a backup of your website.

11. No warranty about a name

We do not warrant that a name is available until the registry confirms the registration, that a name does not infringe a trademark, that a registry will keep operating an extension, or that a name will be worth anything to anyone. A search result is a snapshot. Section 25 of the Terms of Service (no warranties) and section 26 (limitation of liability) apply to this Agreement.

12. Changes, and the rest

We may change this Agreement to reflect a change in ICANN policy, a registry rule, or the law. We post the new version here, update the date, and email account holders at least 30 days before a change that reduces your rights. ICANN and registry requirements bind us whether or not we have updated this page, and we will not enforce against you a term we have not published.

Everything else in the Terms of Service applies: the governing law is Idaho, disputes go through section 29, and our contact details are in section 31. Questions about a domain: support@lasthourhosting.org.